TIME wifi availability may be vary on your location and also depending on the Internet Provider itself. Therefore, we would suggest you to contact us via “WhatsApp” or the “Check Coverage” form to check if your area is covered. We will reply you as soon as possible.

The duration of installation can take an average time from 2 to 4 hours, depending on your residential unit type. The installation procedure encompasses a site survey, ducting, piping, electrical work, equipment configuration, and testing.

TIME Wifi typically ranging from 24 months. Be sure to review the terms and conditions for your specific plan before subscribing. On the other hand, we will consult and recommend you along way to choose the perfect Wifi that suits you the best.

TIME Wifi installation process is free for Malaysians. However for foreign citizens, a deposit will be required for the installation process. Be sure to contact us for any information or questions.

We will send an electronic bill to your registered email address every month.

Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), if any.

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill.

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request.

If you are relocating to a new address, don’t forget to bring your devices along! Make sure to check that your new address is within our coverage area. This service is only available to 24-month contract plan subscribers. Relocation fees apply as per below and will be reflected in your next bill.

Relocation Type	Description	Fee
Indoor relocation	Relocate service within the same house/unit (within your house)	RM80
Outdoor relocation	Relocate service to another unit/floor/building (To another unit in the same building or to another building)	RM120*

*We’ll waive this fee if you’ve been with TIME for longer than 24 months.

The no contract plan is a TIME Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you will be charged a non-refundable upfront fee.

Plan Speed	200 Mbps	600 Mbps	1 Gbps
Monthly Recurring Fee	RM99	RM139	RM199
Upfront Fee	RM400	RM650	RM800

1. You are not entitled to promotions if you subscribe to a no contract plan.
2. The no contract plan is not available for the 2Gbps plan.

If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront.

If you’re on a no contract plan and convert to a 24-month subscription within 24 months of service activation, your one-time charge will be used as a foreigner deposit and the excess balance will be used to offset your bills via monthly RM50 rebates. The RM500 deposit will be fully refunded when you terminate your 24-month subscription.